At Silver Cross, we aim to provide the highest level of products and customer service. If you feel we have fallen short, please contact our Customer Service team by emailing customerservice@silvercrossbaby.com or calling 0345 872 6900

We will acknowledge your complaint within 2 working days and aim to provide a full response within 10 working days. If our investigation is likely to take longer, we will keep you updated on our progress.

Complaints are reviewed by the appropriate member of the team, depending on the nature of the issue. If at any stage you remain dissatisfied, please let us know and we will arrange for your complaint to be reviewed by a more senior member of the team.

Our Customer Service team is available Monday to Thursday, 9:00am to 5:30pm, and Friday, 9:00am to 5:30pm, excluding the last Friday of the month when we close at 1:30pm.