We’re really sorry to hear you’re having an issue with your product, especially if it’s been well loved and is showing signs of wear and tear or damage.

To get this sorted quickly, please submit a warranty claim by clicking the link below:

Silver Cross Warranty Claim Portal

During the warranty claim process, you will need to provide details of your product, the issue you are experiencing, place of purchase, and any photos or videos that show the damage or issue.

Once we have received the claim, we will review all the details and get back to you as quickly as possible.

If you need any help along the way, we’re here for you—just let us know.