We’re really sorry to hear you’re having an issue with your product. To get this sorted quickly, please submit a warranty claim by clicking the link below.

Silver Cross Warranty Claim Portal

During the warranty claim process you will need to provide details of your product, the issue you are experiencing, place of purchase and any photos or videos that show the issue.

If you have a missing item, please provide details through the portal.

Once we have received the claim, we will review all the details and get back to you as quickly as possible.

If you need any help along the way, we’re here for you—just let us know.

Silver Cross prams, pushchairs, car seats and nursery furniture are guaranteed for a period of 36 months from the date of purchase against manufacturing faults and material defects, when the product is used correctly according to the manufacturer’s instructions. Accessories are also guaranteed for 12 months from the date of purchase. The manufacturer’s warranty is only valid for purchases through approved Silver Cross stockists and is not transferable, only the original purchaser can make a claim.