Your satisfaction is our priority, and we’re here to help resolve this issue as quickly as possible.

Please refer to our warranty information to ensure your product is still covered. If it is, please complete the necessary details in our warranty portal. Once we receive your information, our team will review it and reach out to you with the next steps to ensure we address the situation promptly.

Silver Cross prams, pushchairs, car seats and nursery furniture are guaranteed for a period of 36 months from the date of purchase against manufacturing faults and material defects, when the product is used correctly according to the manufacturer’s instructions. Accessories are also guaranteed for 12 months from the date of purchase. The manufacturer’s warranty is only valid for purchases through approved Silver Cross stockists and is not transferable, only the original purchaser can make a claim.

Thank you for your understanding and patience, and we look forward to assisting you.