Ordering & payments
Placing an order
- I haven't received my order confirmation?
- Why has my payment been taken twice?
- How can I cancel my order?
- What is your privacy policy?
- My order hasn't arrived, what should I do?
- I am missing an item from my order, what should I do?
- I need a replacement part, can you help?
- Is there a Silver Cross stockist near me?
- I need some furniture fittings, can you help?
- What does 'Pre-Order' mean?
Discount codes
Payment methods
Clearpay
- Do you offer Clearpay as a payment option?
- Who provides the Clearpay payment plan?
- Am I entering into an agreement with Clearpay?
- Who should I contact about my Clearpay payments?
- What happens if I miss a Clearpay payment?
- I'm experiencing financial difficulties. What should I do?
- I've returned my order. What happens to my Clearpay payments?
- Does Silver Cross have access to my Clearpay account?
- Important Information
- Need Help?
Klarna
- Do you offer payment plans?
- Are Klarna instalment payments interest-free?
- Who provides the finance agreement?
- Am I entering into a finance agreement?
- Why was my Klarna application declined?
- Who should I contact about my Klarna payments?
- What happens if I miss a payment?
- I am experiencing financial difficulties. What should I do?
- I've returned my order. What happens to my Klarna payments?
- Does Silver Cross have access to my Klarna account?
- Important Information
- Need Help?
Zopa
- Do you offer finance through Zopa?
- Who provides the finance agreement?
- Am I entering into a finance agreement?
- Why was my Zopa finance application declined?
- Who should I contact about my Zopa finance agreement?
- What happens if I miss a repayment?
- I'm experiencing financial difficulties. What should I do?
- I've returned my order. What happens to my finance agreement?
- Does Silver Cross have access to my Zopa account?
- Important Information
- Need Help?