We're sorry to hear that you're having trouble placing your order due to payment issues. Please ensure that your card is linked to a UK bank account.

If your payment still won’t go through, don’t hesitate to contact our Customer Services through our Enquiry Form below. Alternatively, please call us on 0345 872 6900. Our customer service team is available Monday - Thursday between 9am to 5:30pm and Friday 9am to 5:30pm, excluding the last Friday of the month, when we close at 1:30pm.

Our team is here to assist you and ensure you can complete your order smoothly!