We're sorry to hear that your payment has been taken twice. We understand how concerning this can be. To help us resolve this issue swiftly, please contact us through the enquiry form below. Be sure to include your order number, the date and time of purchase, and any proof of the duplicate payment.

Alternatively, please call us on 0345 872 6900. Our customer service team is available Monday - Thursday between 9am to 5:30pm and Friday 9am to 5:30pm, excluding the last Friday of the month, when we close at 1:30pm.

Our team is here to assist you and will work to sort this out as quickly as possible.