We’re sorry to hear that something’s missing from your box! We want to make sure you get everything you ordered.
Here’s what you can do:
- Check the packing list: Sometimes, items may be listed separately, or there may be a note explaining a delayed or backordered item.
- Look through your packaging: We recommend checking all the packaging and compartments inside the box — it’s easy for smaller items to get tucked away.
To assist you promptly, please fill in our enquiry form below with the details of your order. Our team will look into the matter right away and reach out to you with an update.
Alternatively, please call us on 0345 872 6900. Our customer service team is available Monday - Thursday between 9am to 5:30pm and Friday 9am to 5:30pm, excluding the last Friday of the month, when we close at 1:30pm.
Thank you for your understanding, and we’re here to ensure you receive everything you ordered!