We’re really sorry that something’s missing from your delivery! We want to get this sorted for you as quickly as possible.
Here’s what you can do:
- Check your delivery confirmation: Double-check the email you received when your order was shipped. Sometimes, items may be dispatched in separate parcels, or there could be a note about a delayed item.
- Check your delivery details: Ensure the missing item isn’t listed as part of a backorder or pending shipment.
If you’ve already checked and you’re still missing something, we’d love to help. Please visit our Returns Portal to report the missing item and fill out a quick form. Once we have the details, we’ll investigate and get back to you with next steps.
We really appreciate your patience and will do everything we can to make this right!