You are entitled to cancel your order or contract with us provided that you do so within 14 days of delivery. If you wish to cancel your order then this shall not affect your statutory rights in relation to faulty products.
If the goods have been dispatched, the goods must be returned in an unused condition, in the original packaging and complete with all original parts, accessories and free gifts with purchase if applicable. Please note you may be responsible for collection charges.
To arrange the return, please follow click on the link below and we'll take it from there.
If no goods have been dispatched, then we will provide a full refund within 7 working days of receiving your notice of cancellation including any shipping charges you have paid for. To cancel you can do so by completing our enquiry form and we'll get in touch with you or by calling 0345 872 6900.
If you cancel a furniture order within 48 hours of your agreed delivery slot, then a £90 charge may be levied.
We may make a deduction from the refund for loss in value of any goods supplied if the loss is a result of unnecessary handling by you. We will make any refund due to you as soon as possible. We will make the refund no later than 14 days after we receive your notice of cancellation or when the product is returned. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
For products purchased at third party retailers, please contact the retailer in the event that you wish to return your product.