We’re really sorry to hear that your order has arrived in less-than-perfect condition. We know how disappointing this can be, and we’re here to help make things right.
Here’s what you can do:
- Take photos of the damage: If it’s safe to do so, take clear photos of the damaged item(s) and packaging. This will help us resolve the issue faster.
- Check your delivery: If the damage is only to the packaging and the product inside looks fine, that’s great news! If the item itself is damaged, we’ll need to assist with a replacement or refund.
To get started, please visit our Returns Portal and fill out the form with all the details about the damage. Once we’ve received your info, we’ll get in touch as quickly as possible with next steps.
Thank you for your patience — we’ll do everything we can to sort this out for you!